It is also open from 8am to 1pm on Saturday, but closed on public holidays and Sundays. My account has been suspended by after they opened duplicate contracts and when I tried to cancel the other contract they threatened me with penalties. The call centre operates from 8am to 6pm on weekdays. Wait for some seconds and your Telkom number will be sent to you as a pop-up notification on the screen of your phone. Telkom customers who want to cancel a service can call 081 180 for mobile or 10210 for fixed-line. To check your Telkom number using USSD, follow the steps below: Dial 1. TI-AllAccess - Telkom ISP cost (shaped bandwidth cost) TI-AllAccess Advanced - Telkom ISP cost (unshaped bandwidth) Call 10210 if you are the owner of the accout.
#Telkom account queries how to
How to use the new Telkom call centre to cancel a contract This service complements the use of our portal or website,” the company said in a statement.Īccording to Telkom, benefits include immediate feedback, first-call resolution, and agent quality checks.
“With this new IVR (Interactive Voice Response) option, you can now cancel your arrangement with Telkom by speaking to an agent directly, no form or call back. If you already have an account, you can then proceed to log into your account. Telkom says that customers can also use the line to make changes to their services–not only cancelling. Once you have the app, you need to first register for My Telkom service account. This information is typed up in a cost effective manner which.
For Accounts related queries, please use Accounts and the Province your.
#Telkom account queries update
While the call centre is meant to help customers cancel a Telkom contract or service, the “retention” in the call centre name implies that agents may also offer customers alternative packages. We update our clients information, in the Telkom directories and on Telkoms 1023 call centre. For any telephone communication or internet queries on your account to do with integrated voice, data, fixed, and mobile IT related, Telkom Direct can help you. For account balances, submitting of meter readings and to report power outages.
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